Money-back guarantee
Refunds are issued by ZA Logistics Inc. You are entitled to a full refund of the service fee paid to iVisaPortal if:
- We fail to process and submit your application to the relevant authority before the arrival date you stated on the application, or
- The application is rejected by the authority due to an error caused by us (for example, an incorrect transcription on our part).
When refunds are not available
Once an application has been submitted to the relevant authority, the service fee is non-refundable, except in the two cases listed above. Rejections caused by inaccurate information provided by the customer, by a failed background check, or by any discretionary decision of the authority are not eligible for a refund.
How to request a refund
Send a refund request to support@ivisaportal.com within 30 days of your application date. Include your full name, application reference and the reason for the request.
ZA Logistics Inc
2601 Woodland Park Drive, Apt 8209
Houston, TX 77077
United States
Processing time
Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank or card provider may take additional time to display the credit.
Government fees
Where the destination requires a separate government fee that has already been paid to the authority, that portion may not be refundable by us as it is collected by the government, not by iVisaPortal.